SHIPPING
Orders usually ship via UPS.
USA: Shipping will have a $11.95 flat rate shipping charge. FREE Shipping on orders over $150! Surcharge is applicable to oversized items. We do not offer international or Canadian shipping.
Economy Shipping ranges from 1-8 days depending on the shipping zone.
East Coast:
Economy shipping: 1-4 Business days
Express: 1-2 Business days
West Coast:
Economy: 5-8 Business days
Standard: 3-4 Business days
Express: 2 Business days
If you need something by a specific date, please be sure to select express shipping so we can guarantee a rushed shipping time.
Please add an additional 3-4 business days processing time for personalized orders. For personalized orders that require faster service, please make sure to contact the office to inform such.
We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes. We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order. Once you have received a delivery confirmation number, any claims should be made with UPS. We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products. A tracking number is provided once an order is verified, processed and submitted to UPS. We reserve the right to change or update our shipping policies and procedures at any time without notification.
Return Policy
At Magniva Home, we want you to love your purchase! If you’re not completely satisfied, you may return your order within 30 days of receiving it for a refund. Please read our return guidelines carefully to ensure a smooth process.
Return Guidelines:
Return Window:
- Returns must be initiated within 30 days of receiving your order for a refund.
Free Shipping & Restocking Fee:
- If your order qualified for free shipping, a $6.95 restocking fee will be deducted from your refund.
Return Shipping Costs:
- If you purchased shipping insurance, we’ll provide you with a free return label.
- If you did not purchase shipping insurance, the cost of the return label is $15, which will be deducted from your refund.
- Damaged or Defective Items:
- If your order arrives damaged or defective, please email us at info@magnivahome.com within 30 days. We will arrange for a replacement or provide further instructions.
How to Start a Return
- Please click here to start your return.
- Once the return is received and inspected at our warehouse, your refund will be processed, and you’ll receive a confirmation via email.
Additional Information
- Custom, seasonal, clearance, and discounted items are not eligible for returns.
- Items must be in their original condition, with all packaging, tags, and protective films intact.
- Original shipping charges are non-refundable.
- We reserve the right to update or modify our return policy at any time without prior notice.
Return Address:
Magniva Home Returns
137 Allaire Road
Wall Township, NJ 07727